Apple Store, Burlingame

Doesn't Recommend

smilingcarolyn

Joined 6 years ago

Not impressed. I bought a MAC with the understanding that it would weigh a certain amount . When the box arrived it was over 3 pounds heavier than the weight quoted for the computer. I figured that there could not be that much paper in a box. So I drove to this store.

After waiting about 10 minutes a tech spoke to me and assured me that if they told me the weight was under 6 pounds, then it was. He told me to open the box, but that if I chose to return it, that store could not take it (I would have to mail it back).

I decided that if they were not willing to open the box in the store and ensure that the computer weighed what I was told it did, then I would not risk the refusal of apple to accept a return.

So I returned the unopened box. I had spent over $2500, and I would think that they would want to help a customer whose only concern was to be assured that the computer weight was as described when sold.

Mac might be a good product (?) but I can't say much about my experience. And I will not chance buying a MAC if this is an example of sales people who are not truthful and store reps who may be good techies but don't know much else.

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Contributor

Joined 10 years ago

The large, white retail equivalent of Apple's online catalog is available at major shopping areas nationwide.. In Short
Frosted glass doors, white floors, and minimal hardwood shelving allow a lot of open space for these often-crowded shops. A young, hip staff outfitted in black T-shirts and lanyard nametags help families and students find iBook and iMac computers and software. Teens and 20-somethings can be found checking out the latest iPod MP3 players and accessories before heading home to download music and audio from Apple's iTunes.com to their new toys.