spa. Made me wait for about 40 minutes for my treatment- the receptionist kept walking by but didnt have the courtesy to acknowledge the delay or let me know why there was one. Finally had to go out and ask her- apparently they had the previous appointment run over. Verty strange as most good spas know to not keep the next appt waiting if someone is late. Got a facial- the facial itself was pretty good. Place is cute but small- very girly. At the end of it got a asd sorry for the delay..
Great Spa in Pacific Heights. I have been to Relax Now several times for massages and have always been pleased. Relax gave me the first facial I'd ever had and I felt kind of funny being a guy, but they tell me that lots of guys get them. When i saw my skin afterward I gotta say it was worth it. I never realized how good my skin could look.
Make a run to ANY other spa than Relax Now!. Make a run to ANY other spa than Relax Now! I read the reviews on this site and with hesitation and against my own good judgment, I decided to book an appointment for spa week thinking I'd give them a shot. Circumstances arise and forced me to cancel my appointment and that's where the story begins... when I called and spoke to Leslie (the owner) within the 24 hour cancellation policy they have, I was told that they were going to charge me regardless because they suddenly had a 48 hr. cancellation policy. As I calmly was trying to explain to her that the 24 policy was posted on both their website and the spa week web site, she went into rage ranting on and on about the 48 hour policy and how she didn't have any customers lined up to fill the spot. I couldn't get a word in edge wise. She then ended with these final words... "I'm going to charge your card and I suggest you find another day spa to visit." and then hung up. So, take advice from the owner herself... "find another day spa to visit." It couldn't be better put.
Amazing experience all around!!. I was just there this afternoon for their spa week specials. When i was walking down fillmore last week they were so nice about informing me of the upcoming spa week specials. The front desk customer service made me want to come back for a treatment. I received the essential facial, AWESOME!, and the foot reflexology, AMAzING, which put me to sleep. I still feel very refreshed, and RELAXED! i already prebooked my next appointment. A nice change to the boring spas out there.
Worst customer service, from the owner no less!. A few years ago, my staff bought me a $200 gift certificate to the Relax Now spa. For a variety of reasons, I did not use it until recently. My service provider was Alice and she did an incredible job (lemon/salt body scrub, massage). I had planned to recommend the spa, and especially Alice, to my colleagues and anyone who would listen. When I went to go pay, the computer showed I only had a $95 balance. I told the counter woman I had never used the certificate and the full $200 should still be in tact. She asked me if I knew a name I'd never heard of who was listed as the person who used the certificate and I told her no. She asked who purchased the gift certificate and I told her. The woman was able to find that person's name and address in the computer but said there was no history attached to it. I confirmed that person had never been to the spa except to buy the certificate. At this point, the woman called the owner, who requested to talk to the other woman behind the counter. After she spoke with the owner, she came back to me and said the owner was holding firm and I only get the $95 credit. I asked if I could speak with the owner myself. She called the owner and left a message indicating a client was waiting to talk to her. After no return phone call, she called the owner again to try and explain my situation. After 45 minutes of waiting and much back and forth (with the owner refusing to talk to me directly), she indicated the owner is still holding to the $95 but as a "compromise" will "split the difference" with me. I was flabbergasted at the way the owner continued to argue with her staff and have them continue to check all over the place all the while knowing I was standing right there and waiting the whole time. I might have expected such poor customer service from staff but never by the owner of a place of business. .
best facial and microderm ever!.
this place is so great. the front desk was awesome and sweet. My skin looks great after the Clean sweep microderm facial. It was price but compared to what I was paying at my med spa
it was a steal. It was so relaxing and my esthetician sent me home with this retinol product called STRIP to keep my skin exfoliated and fresh.
I'm so glad this place is on fillmore! They really know what they are doing!
poor customer service.
I had a microdermabrasion treatment here. The worst! I was rushed in and rushed out by rude staff members. I was pressured to by the products and left feeling far from RELAXED.
The ambience is not relaxing and the loud music was not condusive to getting any treatments.
The front desk was cold and very fake!
creme de la creme..great facial and great skin care line!.
Love the great atmosphere, the music is even hip! I got agebuster hydrating facial and the most amazing brow shaping EVER! I noticed People magazine featured two of their Relax Now skin Care Products, QUENCH a dreamy moisturizer and SHADE Spf 30, so I bought them and my esthetician, Alla told me about STRIP.. a wrinkle. pimple and brown spot remover (who doesn't need that?) I have been using the products for about 3 weeks and am blown away as to how fast they worked. They gave me samples of a lavender cleanser that is awesome too.
I'm going back to get another facial and learn more to keep my glow going. It's great to find a cool place like this that has their own product line. I'm hooked! I was almost ready to see a dermatologist but My skin now looks so great THANK YOU ALLA .. that I don't need to!
I was a little bumed that the are in the process of hiring a new manicurist though becuase I have heard great things about their pedicures and was unable to book an appointment.
CONSISTENTLY WONDERFUL! Professional pampering staff fair prices~.
GREAT SPA! Always get professional and outstanding services here for over 5 years. Treatments are consistent and the facility is beautiful. I frequently get monthy massages and a facial every so often here but recently got a gift certificate for a spa pedicure and loved it! It was not in an a cheap vibrating chair but in a private room in a facial bed! I dozed off it was so relaxing (and no nasty bacteria filled foot baths) they wrap your feet in hot creamy towels with parrafin and do a super heal exfoliation. I'm shocked by the reading reviews that some nasty people write and find it interesting that they have no profile of saying any thing nice about any other places!
Any way.. this place has always been a delight to visit. So happy people UNITE! and support those who pamper us! I own a clothing store and know hard it is to keep people happy and I must say. Relax Now has been doing a great job for many years for me, and all my buddies. They offer Great discounts too if you sign up to get on there VIP mailing list. One last comment to the spa: PLEASE keep the free Luna Bars.. I love gettin to much on them before a treatment and you were out on my last visit =)
Biggest rip off around for a pedicure/manicure.. This was the worse place I have ever been to for a pedicure.They tell me I am going in for an "Express Manicure/Pedicure", sure great.So they walk me back into this room that is basically for massages or facials, first of all it is dark and the light used for my pedicure is rarely on so how can they tell what they are doing..Secondly,they should soak your feet like most spas do.All she did was rub my feet a tad to get off any dead skin.The only diff. that I can think of why anyone would want to spend so much $$ at this horrible place is to simply lie down while you are getting your pedicure/manicure.The cost $89 plus tip, so I will never go back & I will be sure to tell my friend's not to ever step foot into this place!Oh and the staff in front were pretty rude when I tried to ask any questions about this, they just brushed it off, their famous answer well I don't know & your total is..
Sign in with Facebook Sign in with Facebook to see what your friends are up to!