10/14/08

Outstanding customer service for special order

by tpmg

I live out of state, and wanted to send a case of wine to a friend who lives in SF. I found this store online and gave them a call. Spoke with manager, Bo Thompson, who went above and beyond to help me. I had a few unusual requests, and he made sure every aspect of my gift was just as I had planned. He suggested some great wines, worked within my budget, and kept me informed of the status of my order throughout the transaction with frequent emails. The wine was delivered promptly, and I'm happy to report it was very well received. I would highly recommend this store for it's outstanding service. I wish all retailers were as easy to deal with as Bo and his crew.

05/08/06

Great atmosphere, poor service

by bstrader

I've been here numerous times, love the location and atmosphere, but on almost every occasion I've had terrible service. Some servers have a slight attitude, but the main reason behind it seems to be poor management. No matter what size crowd they have, they are consistently understaffed by 1-2 servers. It's such a simple fix I'm surprised they haven't corrected the problem already.

Also, it would be quite helpful if the wine menu actually had an actual description of the wine's flavor in addition to the 600 year history of the vineyard and its owners.

• Pros: Atmosphere
• Cons: Poor Service, Understaffed

04/01/06

Great relaxing after-work spot!

by truffles94

I'm here at least once a week for a quick drink after work. Friendly staff, although I do agree with the earlier review about some staff being more attentive than others), good 'by the glass' selections which they update regularly. I've made it to a few of their wednesday wine tastings which are always interesting.