06/18/09

Waxing injured my face. Quoted discount not honored.

by frosting100

Mara's Salon waxing has caused injury to my face, and they also did not honor a price reduction quoted to me on the phone. I spoke with the owner today and she also did not honor the price reduction. She offered a complimentary pedicure to make up for the injury saying, "I think that's pretty nice of us."

The eyebrow wax I received removed three strips of skin from around my eye area, which are red, inflamed, and scabbing. The owner said, "It's waxing. We can't control it. That will happen sometimes. I mean, I'm sorry your skin came off. Put some ice on it and it will be fine in a couple of days."

At the time I made my appointment I was offered a discount for booking four services during one visit. Once there, no discount was offered and, only after complaining, I was begrudgingly given $5 off (of $155 in services)--a whopping 3%. Today the owner told me, "Well, that just shows you why you should get the name of the person on the phone when they say things like that."

I would have been happy to resolve this directly with the owner; however, thanks to her attitude, I will instead be looking into filing a formal complaint with the city or state.

• Pros: Good quality mani/pedi
• Cons: Waxing causes injury, price switching, rude service.

03/04/07

Great hidden treasure

by allie915

Mara's salon is great! fabulous hospitality. Very accomodating with scheduling. Mara is great at making recommendations at what will look good with face type and personal style. I'm getting tons of compliments on my new cut. Also the nail salon is one of the best in the city. Very professional, long, long massages with mani-pedi, and amazingly enough the polish stays on.

06/29/06

Great Salon! Great people!!! AND FUN PLACE!!!!!!!!!!

by amandanelson

As a loyal customer of 2.5 years I've been seeing Mara and Emily for my hair, nails and tanning. Not only do they accommodate me at anytime that works for ME :D they also provide me with great service and wonderful atmosphere!!!

They recently remodeled their nail area (looks so good) and hired more people. Maras Salon has been staying open 7 days a week for several months now (I know because I am there EVERY Sat or Sun for mani and pedi and few more days a week for tanning). All of you, who are looking for a great and fun place to go to, should go and check out Maras Salon!!!!!!!