Civic Restaurant & Bar

11/05/10

Worst service ever!

by datd80 at Citysearch

If there's a way to give a negative star rating...this restaurant deserves it. We had a reservation at 5:45 pm hoping to make an 8:00 pm theatre show. We were seated at 6:15... which was not a problem since we still have plently of time. Then that's when things went spiraling down. Our server took our drink order which includes two glasses of water, a glass of wine, an iced tea, and a margarita. It took 35 minutes to get our drinks! Even water service we had to beg for from a guy who was walking by with pitcher at hand while he glanced at our table and was ready to just move on by. We asked our server several times if we could get our drinks. She says that they are a bit backed up. Well I am not quite sure if they have to hand picked the tea leaves and grapes from a vine, but 35 minutes of wait for drinks is too long. So we have a feeling she forgot to enter our drink orders. Moving forward, we also gave our meal order while ordering our drinks, which is quite simple...3 Prix Fixe order, a salad and one Wagyu (kobe beef dish). Let's see order was placed at 6:25 and our appetizers came in at 7:20. Our main meal came in at 7:35 and our desserts came in at 7:45. What the hell!? We had to eat our food really fast and did not enjoy our meal as much as we wanted to. The Wagyu was pretty bland, the creme brule was watered down. UGH! Hellish hellish experience! On top of that our server was no where to be found... what a mess! So, if you want to try this restaurant... go for it! Eat at your own risk!

12/04/08

Service would help, and a host not 12

by shawn1984 at Citysearch

No service, water, b&b plates, knife for butter, full drinks, or napkins.

It all helps if expecting a tip. Got fifty cents..... that is what is deserved. I got spoiled micros and couldnt get anyones attention for help. The mixed greens that are a bedding for the calamari was spoiled and the host had the nerve to argue with me upon sending the food back, WORD FOR THE WISE--" the guest is always right"!!!! Having to go to the the bar for every round of drinks eventually p issed me off. I get my own drink, send the server home. save some overhead.

Its a shame that the new ownership doesnt have the opperations in consistancy. It helps to get return buisiness. I, as well as my coworkers, friends, and family will never contribute to the failure of a once very welcome and comfortable eat. Upon cashing out the server had the audacity to give us two singles and a ten dollar bill, asuming after we spent $150.00 and wasted our time that she would get a generous tip..........Wrong..

• Pros: NONE
• Cons: everything!

07/25/08

great lunch. nice service. addictive mac & cheese

by bayareanative26 at Citysearch

I've eaten at Soluna several times in the past three months for lunch. Everytime I've had great service and the food has been great. I must admit that I am addicted to the mac & cheese. Last time I was there the recipe had changed but it was still good. I think the atmosphere is really cool too. Whenever anyone is remotely close to the Civic Center area, I recommend Soluna and I always get rave reviews.

• Pros: awesome mac & cheese, good service, cool atmosphere

05/06/08

bad quality of food

by angel12083 at Citysearch

This is the first time we eat at this restaurant. We bought a gift certificate online but the server said the certificate is no longer available. Unfortunally we cannot use the gift certificate for the food, but we still want to try the taste of the food, so we order a 3-course dinner and a filet mIgnon. The appretizer is fine, but the filet mIgnon is very small and a little bit salty and a little bit overcook. I think this entree is too expensive $28 for the overcooked salty filet mignon with salty mashed potato and spinach. The desert is fine but a little bit too sweet to me. I don't think I will go back to this restaurant for this kind of food.

• Pros: parking at night
• Cons: food

01/12/08

Eat before jan 25, 2008

by ajr523 at Citysearch

Soluna's is a regular favorite of ours. We get treated with 5 star service everytime we walk through the door. The owner Rick is very curtious and greets all of his guests with a smile. If he is unavailable the bartender Jack will promptly ask if you would like a table or just a drink. The food always comes seasoned well and piping hot. They don't rush you between courses and make sure your glass is always full. The wait staff is very attentive and knowledgable of the menu. The owner however is moving on in the end of January so we arent sure what is to become of one of our favorites.

• Pros: Ambience, service, drinks
• Cons: not open on sundays