Madu Salon

12/14/07

Great customer service from Carolina and nice folks in general

by apereviews at Citysearch

I went in there not knowing what to expect as an African American woman with my hair texture. I was leary to go because Carolina was not of African descent, so I doubted her capability to do a good job and understand the difference in textures within the Black Diaspora. But, she did a good job and she was very friendly. Not just friendly but you felt like she was your friend. The prices were higher than I normally pay but I didn't mind paying it because the service was great. I had Ms. Jessie's done to my hair and she explained to be what she was doing so I could go home and do it myself and not be co-dependent on her. SO, basically I received a class and got my hair done. ANd I know I would pay more than what she charged my for a class where I was receiving personal attention, so it was worth it. (Plus she was on time, no food trips, and she took time to get to know you)...

Carolina knows "our" hair well and not only that- she loves it! So, that makes any black woman feels good. It wasn't a hassle for her or she wasn't complaining that I need to relax it since it is all natural but she really just liked doing it and took time to do it well.

I was offered tea, water, and wine while I watied. All the stylists were friendly and made sure when Carolina was out of sight, you were ok!

When I left Carolina, we exchanged hugs and I wished her the best! She is worth it and she cares about what you want..

If you want someone who cares about you and what you want, this is your girl...

10/04/07

Lisa Monda rocks...

by loribeans at Citysearch

I've been seeing Lisa Monda for 8yrs and she rocks...Does fabulous color and cuts and is energetic and fun. One time I got the dates of my appt. wrong and didn't show up -she was so understanding didn't charge me a cancellation fee, I felt so bad. I've been very happy with her overall service and highly recommend her...

• Pros: i like my hair services
• Cons: parking can be hard

09/11/07

BAD service

by kelly_toole at Citysearch

I have to write because I had a 3 strikes experience with the stylist Lisa. Which is really unfortunate because the highlights she gave me were amazing and I really wanted it to work out since the place is just around the corner from my house. First she was almost an hour late to our appointment and didn't call. She did a great job with the color and was gentle and cool. Then, she totally rushed the cut because her next appointment showed up. NOT COOL. She cut these gigantic layers in the front. They were so awful after I washed my hair that I scheduled for her to look at it the following weekend. To this appointment she didn't even show up. She did retun my call about the not showing up and I came by and we determined that she couldn't fix it but would discount my next styling. Which we then scheduled for about 8 weeks later. So here's the final straw - I called because I forgot which day I had scheduled and the receptionist informed me that she was going to take a vacation that day. Lisa never called me to reschedule. I am so offended by the service. I hope that no one else has the same experience as me, but I also hope that Madu you take this as a tip - that is not how you treat a customer and I will tell everyone I know what terrible service I provided.

08/10/07

The MOST CRAPTASTIC hair cut ever recieved

by codieblackson at Citysearch

SIGH... the stylist was friendly, liked to pry a bit but... friendly unfortunately that does not make up for the really crappy hair cut I just got. She gave herself about 30 minutes to do my hair... didn't wash it, cut it dry and did a horrible job flat ironing it. Her products were limited and the product that she did use was only put on one side of my head. I was so mortified that I just asked her to stop so I could put my hoodie on and be on my way. I'm sure she can do certain types of hair but TEXTURED HAIR beware!!! Although this salon is known for doing curly hair... it is NOT for the textured curly haired folk.

I'm so sad their isn't a salon for black woman in this city...

11/10/06

most unflattering hair cut

by oscar725 at Citysearch

the hair stylist was very very nice and since has received so many great reviews so i was very excited to get a hair cut. i didn't need anything drastic, just a trim and a shape. i just don't think she listened to anything that i said which was very disappointing. i told her everything that i liked about my hair- i like it long, i like the layers, have thick hair so you need to thin it, a little bit of bangs are ok but not too much i also told her some other things that she asked about - i rarely use product, i like a wash and go look, i wanted to camouflage my very round face and i wanted something fun and attractive. i think the hair cut would've been perfect on someone else other than me. i ended up with everything that i didn't want - more bangs that needed product in order to hold its shape, shorter layers that accentuated my round face and made my head look big. it is so unflattering i could cry just thinking about it. i'm pretty easy going and have never had this bad of an experience before. when she cut my hair i was turned away from the mirror so i could not see what she was doing half the time. when i saw what she did, it was too late to do anything and i was in such shock that i couldn't really say anthing. i thought that i would feel better the next day but it's still unflattering. the only bright side is that my hair grows fast so hopefully i won't suffer for too long.

• Pros: stylist was very friendly
• Cons: unflattering hair cut