This is the best toy store ever!.
This is the best toy store ever! The workers are the friendliest, most knowledgeable people around, especially Betty, who teaches preschool and is an expert on developmental toys. It is so nice to go to a toy store and actually have people pay attention to you and answer your questions, not like those awful big box stores!
They have won best toy store in Marin County 4 years in a row and they deserve it. The new location is lovely, with bright happy colors and lots of the same great, high-quality toys one has come to expect from them over the years. Their prices are always reasonable and their toys are all carefully picked by the lovely couple that owns the stores.
And they still offer free gift wrap at both locations which is totally unheard of these days! I will never shop for toys anywhere else.
OVER-PRICED AND POOR CUSTOMER SERVICE.
I recently moved to the area and was happy to find a local toy store with easy parking. Well, the rest of the story is downhill from here.
1) I ordered an insert for the "Magic Lamp" from these guys when I saw that they carried them - it cost $25 here vs. $10 at the Mill Valley Baby & Kids Company where I'd bought one about 2 months earlier (my bad, I should have asked the price before ordering but I assume prices would be similar...not more than DOUBLE!)
2) I bought a $200 Kettler tricycle for my son. The employee that helped me (Justin) seemed somewhat annoyed that I was asking questions about the product and just had a poor attitude overall. Hello! I'd dropping $200 on a tricycle that I could get for less online without the attitude! Geez!
It's ridiculous. I want to support a local business, drop about $400 on toys in the first month of moving to the neighborhood and these people are rude and unaccomodating. Seriously, why shop here when I can shop online for less, without the attitude! These people don't seem to care at all about building repeat business and loyal customers!