Pacifica >Pacifica Pet Hospital
Defense for all the BS reviews.
I have been a client of their for 10 years. Yes, they are very busy and that goes to show that a lot of people love them and want to go to them! i had made a recent appointment for my animals for check ups and had to wait almost a week. I did't think of it as a big deal as I usually wait for a month to see my own doctor.
Once I had to make an appointment for a refill on my dog's meds because they wanted to make sure my dog was still healthy to continue the medication, they are always looking out for the best of my pets!
For all of the people who use these internet sights to talk bad about businesses because you didn't get the answer that you wanted, honestly Pacifica Pet Hospital would be better off not having to deal with clients & a******s like you! You guys probably are used to getting what & when you want, but it can't always be like that people!!!!!!!
Too busy to care.
I HAD been a client of Pacifica Pet for 4 years. Right there on the highway they're kind of obvious and I honestly didn't even realize there was another vet in town, but I really wish I had known sooner. The quality of medicine and customer service has generally been adequate. Not scary, but not terribly impressive either. I probably would have been content staying with them, but when my 14 year old dog had a nasty eye infection and they were completely unwilling to see him for 4 days.... That's unacceptable.
When I pressed them to find out if it should be seen sooner or was really safe to wait that long, they said I should call Linda Mar Veterinary Hospital to see if they could squeeze me in. Thankfully they could and I had a very positive with their staff (very undertanding and flexible, and didn't rush through my exam even though it was a "squeeze in"). All the same, for my regular vet to be completely unwilling to work with my pet and to pawn me off on another hospital - where is the compassion?
I've pulled all of my pets from Pacifica Pet and haven't looked back.
Best vet clinic around. I have been a client of Pacfica Pet Hospital for over 10 years and LOVE everyone there. I recommend them to all my friends and would not take my pets anywhere else. I have always found them to be professional, thorough and very compassionate about animals. I lost a very special dog to liver failure 4 years ago and thanks to Dr Hurlbut my beloved dog passed away very peacefully. My 10 year old dog who has a brain tumor has received incredible care from PPH and knowing that they will be there for us when we need them is a great comfort to me. They are very accommodating when it comes to my specials needs puppy mill dog AND they have been a friend to many, many rescue dogs I have brought in there! Need I say more???
Pacifica Pet Hospital. These people rating this place poorly are crazy. I have been taking my dogs and cat to this hospital for 7 years and have experienced exceptional customer service and care. My dog was recently diagnosed with lymphoma, and PPH did all of his workup until they referred me to SF Vet Specialists. SF Vet Specialists commented on how thorough his workup was done by PPH, and this is coming from one of the best state of the art facilities around. The care we receive from Dr. Gary Hurlbut and staff is off the charts great. In fact, I refer all of my dog training clients to PPH since I know that they will enjoy the best care coupled with extreme kindness for their animals.
EXTREME CARELESSNESS!!!. I am in a home with multiple cats. I have one particular cat, Miles, who has been ill for several months. My partner and I had taken Miles to Pacifica Pet Hospital many times to try to find out why he has been so ill. He has dropped several pounds over the past couple of months, his mouth (gums) were very dark red and in recent weeks began sleeping A LOT. At the visits to this faciity Miles was seen by Dr. Steve Randle. At these visits nobody could tell us what was going on with him. The did a dental back in September so we weren't understanding why there was a problem starting a month later. At these visits Dr. Randal did as little as he possibly could to band-aid our concern. We were told by Dr. Randal that Miles has a heart condition that requires medication. After many visits to this facility and seeing no change in Miles we took him to a vetenary specialist and what they found was interesting and alarming. MILES DOESN'T HAVE A HEART CONDITION THAT REQUIRES MEDICATION! The medication that Dr.Randle prescribed him was causing his liver and kidneys to malfunction! THEY WERE KILLING OUR CAT IN A SLOW MANNER! His visit with the specialist was today. They flushed his system of the medications and already shows improvement. He has to have some teeth pulled but that's all that is wrong with this cat. Animals are like small children and can't defend themselves, it is our duty as their parents to do so. It enrages me to see animals neglected BY DOCTORS because they are too lazy or dont have the care or concern to get up and find out why these animals are ill. Tomorrow we are removing ALL of our babies from this facilities care. If we are going to pay HUNDREDS of dollars in pet bills I would rest A LOT easier knowing they are being cared for by someone that cares as much as we do...Not by a bunch of money hungry, lazy, rude...and quiet mindless people that get the luxury of calling themselves a professional.
Treat your pet better. Very good to your animals. They were very professional and treat my dog well. I was writing a review for someone else so if the Bad Review is still there I ment the linda mar vet as the terrible one. SORRY.
HORRENDOUS CUSTOMER SERVICES.
While the vets themselves, particularly Steve Randle, if you get any operator who will put you on hold or respond rudely to you when they do come back online, they can be real viragos. When I asked for a refill for Amoxi or (Amoxicillin drops) for my one cat who was showing the same symptoms which were an itch rubbing of her hindquarts after using her litter box, I did come in twice for tests and the aforementioned antibiotic was recommended and worked immediately and did return a couple of years later and we ran tests again and the same prescription worked again immediately. I then went online and spoke to several vets to find the reason why only one of three cats seemed to get this and it turned out that she basically was not drinking enough water.
Before contacting these vets, my cat was showing a symptom, so I called and ordered the medicine online in Canada, and the prices were ONE THIRD the cost. Dr. Randle turned the prescription down and told me he wanted to see her again and would not okay the prescription. That is when I got the rude and really hateful girl who talked down to me like a brat and I asked to speak to Elizabeth who was always very nice and professional.
A visit for this test ends up costing a LOT of money, and the prescription EXPENSIVE. I asked to speak to Dr. Randle or to have him return my call, and she would not allow it. I blew it and called her a rude little female puppy. I was furious after bringing in three cats for years for fleas, and shots but nothing serious.
I bought the water dispenser with a fountain and all the kitties began to drink TWICE as much judging from their litter box, and the symptoms went away in a day and have not returned.
This is when not hearing back from Dr. Randle, I began to hear from others who had similar complaints about service and that they felt the office was getting money hungry and I made complaints to the Attorney Generals office, and Epinions. My animals mean everything to me.
Poor Customer Service. I have been feeding my eldest cat a certain type of food since 2000 that is sold only at veterinary clinics. The food prevents him from getting struvite crystals in his urinary tract. There was never a written prescription issued for this food. I simply bought the food where it was available. I never had a problem buying the food until I visited Pacifica Pet Hospital. Instead of putting me in touch with a vet or listening to my explanation, the rude receptionist kept demanding a written prescription until I told her that she had lost my business permanently and left. Everybody but these jerks have been so kind to my wife and me since we moved to the Bay Area recently. Nobody cares how much you know until they know HOW MUCH YOU CARE. The people at this facility certainly care nothing for my business or my cat's well-being.
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