Loveliness

07/15/2008 Posted by NWaa

Sounds like the reviews from cindyyau and kaylayeetsai are not genuine and something their staff would write. Discounting those two reviews and if the site allowed people to give negative or zero stars they truly deserve, Loveliness would not have a rating. Anyway, my wife and I had similar experiences as the other reviewers. How could so many different people experience the same crappy service and this place remain in business? Loveliness took what should have been one of the most memorable events in a couple's life and turned it into one long nightmarish encounter that, unfortunately for us, still persists today. It has been 16 months and we have yet to get a single photograph from this place -- unless you count the thank you cards we received. These "people" are dishonest, two-faced thieves who prey on the unsuspecting. CAVEAT EMPTOR!! BE FOREWARNED... DO NOT sign a contract with these unprofessionals. They will ruin your event... if not, you certainly will not get your pictures anytime soon. PLEASE... do yourselves a favor and avoid Loveliness -- this place should be called "Incompetence" instead!! It appears litigation against Loveliness is in our near future. Too bad all of us who have experienced bad service from this company cannot ban together and close this place down!! However, by writing bad reviews and telling others, perhaps we can facilitate Darwinism in the right direction. Loveliness does not deserve to stay in business doing this to consumers. There are ways to make money; however, doing so through deceit and misery should be disallowed. And... the comment from kaylayeetsai about "Loviness is one of THE best wedding videography, photography and make up artist you could have for your wedding day." ARE YOU KIDDING?? PLEASE... if you are going to grossly exaggerate, at least make it within the realm of reality! Hmm... is it a coincidence that this person has the same last name as the owner??? I THINK NOT!!

Pros: Loveliness has no upside...

Cons: poor customer service, lack of parking...

05/20/2008 Posted by hateloveliness

Run away from Loveliness as fast you can and be glad you did. This family operation does not know anything about customer service. They claim to have been in the business successfully for over 10 years, but you could have fooled me based on what my wife and I have been through over these painful 13 months and counting. The owners have amnesia and cannot recall what they say from day-to-day. When trying to get you to sign on the dotted line, they will tell you whatever you want to hear; however, once they get you to sign on the dotted line, that is where the "horror" really begins. Forget about customer service; Loveliness is an experience no one should go through -- you make requests but the staff rarely replies unless "you" initiate it. My wife and I have lost track on the number of times when they said we would have our pictures to review in a couple weeks, only to have a month go by and not even a phone call; and when we finally get the changes, only a fraction of them are done -- some done incompetently. The pictures are processed by the most incompetent group of so-called "professionals" in Taiwan. When requesting touch-ups, be prepared to tell these "jokers" many times. To save time, I suggest you write them down once and be prepared to submit that list many times over to the "pros". Additionally, do not count on getting your pictures anytime soon. It has been over a year now and we have yet to get our wedding day album. For the most part, monkeys could comparatively do just as admirable a job, charge less, and customers would not have to brave the amt of b/s and excuses. Do not get "suckered" in by these con artists. They do not even deserve one star. This place should be ashamed to call itself a business. Please, do yourself a favor and avoid this place like the plague. My wife and I think a sharp stick in the eye would have been less of an ordeal than having to deal with the amt of incompetence called Loveliness.

Pros: There are no pros to highlight.

Cons: Where to start? Incompetence, lack of customer service, deceptive practices, lack of parking...