05/21/08

Bait and Switch - terrible customer service, exorbitant prices

by JakeSmith1921

BAIT AND SWITCH!

I called one of their San Francisco locations to get a quote on dry cleaning for a suit. The lady on the phone told me $25 per suit. They even offered to pick up my suits for no charge. I thought, fabulous!

Then, I got the bill... $50 per suit!

I spoke with one of their customer service people over 4 or 5 different conversations, and they said there was nothing they could do - they said that their customer service management said there was "no proof" that I ever got the original $25/suit price quote. They said that the $25 was per piece ($25 for jacket, $25 for pants).

Total liars. And terrible customer service.

I brought in two suits that cost $1000 each, and somehow they think I'm trying to rip THEM off?

I am never ever ever going there ever again.

• Pros: None
• Cons: Terrible customer service, exorbitant prices

05/03/08

Hugely disappointing service - be careful giving them your expensive garments

by fatman13

Used them for over 4 years until for about 3 months straight my clothes kept coming back damaged and with holes in them. They had no explaination nor did they offer to compensate me for the damage down to countless expensive shirts, trousers and suits.

Every dry cleaner is friendly until you bring a problem to their attention. How they handle an adverse situation marks how good a dry cleaner really is. Penninou were arrogant, rude and completely indifferent to the fact that they were destroying my clothes. One would figure that a loyal customer of over 4 years would get treated somewhat fairly but they absolutely dont care and have an attitude that seems to state that we have many other customers so who cares if you leave.

• Pros: None
• Cons: Destroy your clothes and are completely indifferent about it, expensive, arrogant

03/14/08

Terrible business

by tertiarydog

I've never been more disappointed with service; poor handling of order; they won't honor their own coupons and the woman managing this shop is the most arrogant person I've ever met in a service industry. Avoid. Plus they lost my shirts.

• Cons: expensive, lost items, poor customer service