Ppq Dungeness Island
(415) 386-8266
2332 Clement St
San Francisco,
CA
94121
37.7822
-122.4842
Neighborhoods: Northwest, Central Richmond
What People Are Saying About Ppq Dungeness Island
The Editor
Contributor
Citysearch
No-frills eatery offers noodle dishes and other Vietnamese standbys on the cheap.
User Reviews
patchan
August 11, 2008
After reading reviews about how horrible the service was but how they had awesome crabs, we went prepared for bad service. We went a little early, 6:30pm, before the crowd got in. We got seated promptly and had fantastic service all evening. I dropped my crab fork on the floor. I picked it up and placed on my table not knowing that anyone saw and one of the waiters replaced it in a flash. The shrimp soup was delicious with a fantastic balance between sweet and sour. Both the pepper crab and roasted crab were pretty good. A little too much garlic in the garlic noodle.
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mmcfoodie15
February 18, 2008
What ever happened to customer service?Keep in mind that I was not asking for a discount or for anything free.I was surprised by the proposed bill for 40 adults,$1000.00 (food, tax, gratuity).They charge $8 for a 2 liter soda!Nonetheless,I made the deposit and left.I asked the restaurant if I could bring food in for kids.A woman said it would be OK but they would have to charge me $20-30.I thought it was reasonable & thanked her.Two days before the party,I called to ask if I could drop off the food so it would allow them time to prepare and serve it on the day of.The woman said it was too busy & said to bring it in when they open (11 am) ON the day of the party (party time 11-2 pm).She had another line ringing so she put me on hold before we could finish & never got back on the line.I went in the next day to drop off the food & this is where it all blew up.I met the woman & gave her the food.She changed her fees after looking at it (3 boxes of frozen food) & said it would cost me $40 per item.She stated it ?was a very cheap amount to charge .?I argued that that?s not what she said on the phone & $40 per item was outrageous but she claimed that she had no idea what kind of food I had & that they didn?t know how to prepare it,it would take extra labor,etc.In the end,I paid an extra $30 for each item after speaking to another man. On the day of my party,I wasn't greeted by anyone,only dirty looks.Up in the party room,there were dirty dishes on one table & all along the back counter. There was all of ONE person setting up & bussing the tables.There were times when the buffet table was unattended& we served ourselves.So much for ?lots of labor, extra help.?They also put out a stack of dirty ?clean? dishes for us to use. Our ONE server took awhile to bring the cake out too.He was the one to present us with the bill,which showed yet ANOTHER, undisclosed charge (for falling below the ?minimum? to rent out the room) & they neglected to deduct my deposit.
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Anonymous
February 18, 2008
We were excited to have our party here. I reserved it in advance, placed my menu order/made my deposit. Everything seemed to be falling into place. Two days before the party, a simple request made by me and customer service from the restaurant plummets from a 5 to zero (on a 1-10 scale). Their way of running a restaurant is unethical. There are undisclosed fees that change on a sliding scale. 2 liter sodas cost $8 per bottle! Their claim that parties require a lot of extra labor in the kitchen and extra wait staff are untrue and BS because we had all of ONE server for our party. There were times when he disappeared, leaving us to serve ourselves. We should have knocked off the service charge on the final bill, which did not reflect the correct amount either because they neglected to deduct my deposit. When we arrived in the party room, there were dirty dishes on the table and back counter. At serving time, we were given a stack of dirty ??????clean?????? dishes to eat off of. I have to say that the food was so-so. I wasn??????t the first to eat but the food was cold and the flavors were not how it should have been. Customer service here is non-existent. I was not greeted at the beginning, just given dirty looks, and definitely not thanked at the end for having my party here. I must have been dealing with the owners because they had a certain air of arrogance the whole time. They must think that they don??????t need your business because some other sucker will come along. Well, I am a sucker no more!
read full reviewThe Details on Ppq Dungeness Island
When to Go:
Time your visit during San Francisco's spectacular crab season, which runs from mid-November until late spring.
Know Before You Go:
Going early won't necessarily cut it, since everyone else is thinking the same thing; call ahead for a reservation.
Parking:
Street parking is possible with some determined circling, but PPQ validates for one hour in a lot at the corner of 24th and Clement.
The Extras:
Have a special-occasion crab fest in one of the private rooms.
Category:
Restaurants, Cable TV, Banquet Rooms, Catering
Payment Methods:
Restaurant Special Features:
Family-Friendly Dining, Private Rooms, Family Style Dining, Group Dining, Food Delivery, Cheap Eats
