The Butler & The Chef

12/01/10

Still Horrible Service: A restaurant full of irony.

by BambiRoe at Citysearch

As an update to kl1976's review about 3 years ago, I can confirm that customer service is still horrible at this place, ironically named "The Butler & The Chef", as if they were the king of the restaurant.

Don't offend the butler and the chef by doing anything other than solely enjoying their food, or you will be served badly in no time.

I had a similar accident, where I ate in the restaurant with a friend, but wanted to add a chair when another friend arrived. Despite there are 3 other empty tables that can seat 3 plenty, the butler decided to tell us instead that we could not add a chair.

The food is also no oral pleasure unlike what they described. For $16, all you can get is a dry piece of crepe with salmon half-filled and less than a dollop of sour cream. And some spinach on the side right out of a bag from the fridge. That's really all. I can make that for $2 at home.

The open kitchen, apparently, is not used for bridging the relationship of customers and the chefs, but instead, it's used for the chef to identity which customers he hates. You will recognize his grumpy eyes, and you'll know what I mean when you see it.

Funny enough, the chef actually offered us to *stay*, only after I told him that I would leave a bad review here. But yep, like the other angry customers in this review thread, the chef actually spent time kicking customers out, instead of cooking.

03/24/08

Great French Brunch

by tuckers at Citysearch

The best French bistro brunch I have had stateside! Come for the food, put up with the ascerbic and uneven service. It'd also located in South Park, which is a great little area to visit on a weekend.

• Pros: Food, location
• Cons: service

01/30/08

Horrible customer service

by kl1976 at Citysearch

First off, I will say that the food was very good. No complaints about the food.

I arrived at the restaurant between lunch & breakfast & ordered a coffee & a pastry. Sat down, the restaurant was pretty much empty. The owner/manager walked over & asked if I was planning on staying for lunch. I was, & let him know that I was meeting a couple of friends. Friends were late, so I ended up ordering lunch on my own about 1/2 hour later (note, i had already ordered food, so I wasn't just sitting at the table lingering). At this point, the restaurant is about 1/2 full.

The waitress brings my food, I eat. Literally 2-3 minutes after the waitress clears my plate & brings me a dessert menu, the owner/manager asked me to leave. He said it was ridiculous that I was still at the restaurant and they needed the table. There were still empty tables & I had ordered two meals! I was stunned. I couldn't believe I got thrown out of a restaurant seconds after finishing my meal.

This IS NOT the place to go for a leisurely meal. They will move you out of your table if they want to give it to someone else, & tact is not employed here.

The food is not worth the shoddy service, poor customer service, & embarassing treatment by someone who clearly doesn't know anything about how to treat a guest.

• Pros: Good food, cute location
• Cons: horrible customer service, no parking

02/01/07

Yummy natural foods!

by withonen at Citysearch

I went to this restaurant because it was close to a salon I was going to afterwards. I am so glad I went there. My friend and I were treated to excellent service and delicious food. I was thrilled to be able to go to a place that is so supportive of a green lifestyle. The food selection was fantastic and the presentation was wonderful, as were the mimosas!

• Pros: parking (weekend), selection, presentation
• Cons: small seating area

11/28/06

Authentic French Bistro!

by shawnleslie at Citysearch

I lived in France for two years and this place is authentic! Their crepes, salads, quiche, and sandwiches are just like the ones you'll find in Paris - only the portion sizes (as is the case with most restaurants in the U.S.) are larger. The service and atmosphere are both great as well. And how can you not like a place that gives you a delicious chocolate truffle to finish off your meal!? Just perfect.

• Pros: Authentic french cuisine, nice ambiance, chocolate truffles !
• Cons: Somewhat pricey (although very nice quality!)