12/10/08

Terrible service!

by Lockheed

Terrible service. My oven's electronic controls were acting up intermittently, turning off the oven in the middle of baking. etc. I explained all this to Claudia, but none of this was passed along to Gregory, the service tech. At the time of his visit, the oven was working. I re-explained the problem was intermittent and since it was under warranty I wanted the controls replaced. He said he would order them and come back. Two months of waiting and NOTHING!!!! Finally I call and talk to Gregory. He says, since it was working at the time he DECIDED not to bother ordering the parts. Two months of wasted time! And they never bothered calling me back. Not recommended!

• Cons: Never call back. No follow-ups.

10/24/08

Absolutely Fantastic

by Phillip79

These guys are awesome. The lady I spoke to on the phone was patient and polite even though I called in rather late with an anxious tone. She sent out a tech that same day. He showed up prompt for an evening appointment that I had made for 4-6. He was there at 4:30 on the dot. Lucky for me he had the parts on hand to fix my leaky bosch dishwasher. I would recommend these guys to all my friends. Thanks Mars you truly saved my friday night and weekend.

• Pros: Honest

06/05/08

Utter Lack of Follow-up!

by MerryMerry

Although the initial response was timely, the repair was not completed. A part was replaced, but the dryer is not drying. SInce this was a referral by our landlord covered by their homeowners, we have no choice. We paid the deductable. Now it's been three weeks, and I can't get Claudia to call me back of schedule an appointment.

When I did talk with her a few days after the part was replaced, she asked me if I had cleaned the duct. I said I thought the repairman must have checked it out. Right? Apparently not. So I did, and there is no difference.

The guys who came were nice, but the office really needs to get it together if they want to stay in business. My complaint is similar to others on this page.