05/17/08

great massage and facial

by faboo

I've had great luck with massage at refresh, so I decided to try out their facials. Leslie was very knowledgable and her facial massage nearly put me to sleep. I was so relaxed and my skin was glowing!

• Pros: great services and staff
• Cons: steam room

08/13/07

horrible massages

by beharia00

I've come here twice and won't go back.

The first time, the massage therapist was so overweight that her stomach "rested" on me as she worked on me.

The second time I went - this past weekend -I asked for a good therapist when I made my appt, and had explained that I didn't enjoy my earlier experience. No such luck on getting someone better.

This therapist applied no pressure, despite being asked three times to increase the pressure. I asked him to concentrate on my upper back - he barely even went to that area. Major muscle groups were not even treated. I totally wasted my money here.

The "spa' experience is horrible. Showers are dirty, steam room is moldy.

In addition, the staff isn't very bright. I asked the receptionist to put my friend's facial treatment on my card quietly so I could treat her. She ended up putting all of her treatments on my bill and billing me incorrectly. It just made the situation uncomfortable when we were paying. I just hated my experience there and won't go back. They bill themselves as high end, and they aren't. Spend your money at a spa that understands customer service and hires competent therapists.

• Cons: massage was bad; steam rooms and showers were moldy and dirty - not worth the $$

08/04/07

Very Accommodating

by littlepooh

On a recent visit to SF from NYC, I decided to treat my best friend to a day at the spa. After getting a little lost (don't trust mapquest directions!), I called and told the staff that we would be late for our appointments. When we finally got there a half hour later, we were pleasantly surprised - the reception staff was kind enough to move our double appointments so we wouldn't have to miss a minute of our spa treatments! Most spas would have just deducted the half hour from our treatment time (it helps that it was early afternoon on a Fri and therefore less busy). We both enjoyed the re:capture package of massage, facial, and mani. The entire staff was very friendly and Holly was a very good masseuse. Warm robes and accupressure slippers were provided along with a sauna and shower. The mani/pedi room had us sitting up on a dais, much like empresses, and the staff was very nice about letting us try a few nail colors before settling on one to our liking. I don't think I've ever been to a mani/pedi place that would do that with a brilliant, friendly smile on their faces! Being horrible at math, the best part was that tips were included in the package price and distributed evenly to each staff member that helped us and was printed out on our bill. All in all, Re:Fresh made everything effortless and relaxing in a friendly atmosphere. I'll be sure to make another appointment the next time I'm in town!

• Pros: very accomodating, friendly staff, clean facilities
• Cons: parking