IF YOU LIKE TASTELESS, FRIED, GLOPPY CHICKEN BUTTS, HEAD TO R&G. IT MADE ME SICK -- REALLY!!!. What the hell was that? I have to tell you that this was one of the WORST experiences in "Chinese" dining I have ever had. In fact, I actually had to RUN to the bathroom because I was experiencing explosive ________!!! I think it was related to the fact that EVERYTHING WAS FRIED or drowning in some brown, tasteless sauce or we (a party of 9) didn't even know what the rubbery stuff was on that plate that we never ordered! I've eaten in local Chinese restaurants and in restaurants in China but this was nothing like Chinese food. It was just plain AWFUL and I'd NEVER go back. And get this ... when the restaurant's guests were leaving, the staff started to sit down in the dining room and FEASTED on piles of Dungeness crab and what were apparently the REAL delectables on the menu. Oh, and I truly believe that we caucasians were provided with the American version of the menu -- very little variety, tons of fried stuff, and no "authentic" Chinese cuisine. DON'T GO TO R&G!!!
Sanitation and customer services to be improved. We (as a big group) has been there several times for lunch and the food presentation is quite consistent. The service is quick however waiters and waitress are not as friendly. They seem careless and in some cases are almost rude. The food is fine, but it's not what I would consider having a good experience. After we dined, I found that their sanitizing score was very low - 52 as of mid 2008, with many material violations. This concerns me a lot. I would definitely not recommend anyone dining there unless they imporve the restaurant's sanitation.
Best Chinese, I love the crab and crispy noodles.
Every dish I tried in this restaurant was absolutely wonderful. The crab and shrimp were very fresh and cooked to perfection (not overdone). One of the best pan fried chow meins (Hong Kong Style) I've had.
I really enjoyed how each dish was served one by one, rather than all at once, so you could savor and talk about each dish.
Service was great.
Must try once.. Fast service, dirty restrooms, food ok, price very good, no exotic food, mix of local and tourist customers.
So-so first experience, but will try again.
One needs a good sized group to sample the menu. My order of three dishes without the signature items was not enough. That said, the items that I had were of variable quality.
West Lake Minced Beef Soup - well balanced broth with ground beef, parsley, egg whites, and imitation crabmeat. Delicious dish. I am not a fan of imitation crab, but this was a good start to the meal.
Drunken Squab - traditional cold dish, with disassembled and reassembled plain squab complete with head, in a pool of rice wine. The squab was tender, but the wine was harsh and the dish lacked complexity. Not recommended.
Dried Scallops with Chinese Melons - this dish was described on the menu as steamed chinese melons, black fungus, and seasonal greens topped with dried scallop gravy. The dish that arrived was tasty but lacked black fungus. When I inquired, the waiter explained that the kitchen had run out. What remained was good, but it would have been nice to be informed in advance. This seemed like an inadvertent error.
Dessert -- The waiter brought a nice bowl of sweet bean soup. Good dish.
Service - reasonably attentive and friendly. Waiters took the time to explain the elements of dishes and the high market prices of much of the live seafood to tourists at an adjacent table. This was during a slow part of the day. Your mileage may vary.
Clientele - an odd mixture of tourists clutching Foder's while ordering salt-and-pepper crab and locals working deep into the menu with gusto.
Bottom line - My initial impression was mixed. I have had better food in Taipei, Singapore, San Gabriel, Hong Kong, Guangzhou, Shanghai, Beijing (of course), and even in Tokyo, Philly and Boston. I will try the R & G again to sample signature dishes and other items. The very positive reviews on this site and the happy faces of other diners suggest that my experience was atypical.
One of the best chinese upscale restaurant..
The food I have tonight were awesome, it's wordless to say that it's out standing and sophisticated restaurant you could eat at. My favorite bowl today was the Braised Seafood Shark Fin Soup because it didn't contain shell fish. The soup was savory, thick, rich lay of the fins cured in a bowl that I can just sipped every pieces of it. The Ginger & Onion Chicken was a blast because it filled with flavors, it is well balance with out being too salty or too sweet.
What about the ambient? The place filled with special small bright halogen light. I felt a little comfy because I sat near the stair and it's and open draft of wind area, but it's no big deal. I wouldn't recommend sitting next to the fresh seafood thank even though it's nice. They splash small amount of water, just once, because they are being catch out to feed.
OK. The quality and quantity can vary at R&G. The lemon chicken is very good but the in-house beef lunch special was too dry. Portions can vary from visit to visit. Sometimes the service is good other times poor.
Great lunch on 06-07-07. Had lunch on 06-07-07 with five friends and unlike other comments on this site the service was on time and unobtrusive. The food was warm and delicious and not oily. The facility was clean and nicely decorated. I would recommend it as a restaurant that I would return to.
Average Food Poor Customer Service. Thought R&G is one of the prestigious restaurant over the bay area. However, feels disappointed after going there. Food was average but very poor customer service. Waiters don't care about their customers at all. The Salt N Pepper crab was good but the sanitation score is as low as 70.
Inconsistent. I have been here a handful of times and have had both good and bad experiences. The menu is fairly extensive and the location is convenient if you work in the financial district.
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