The Spinnaker

07/03/11

Terrible Service Beautiful View

by RhodaL at Citysearch

I wanted to take my family to Sausilito for the day and enjoy a meal at the famous Spinnaker with the fantastic view on the water. We had driven quite a ways over an 1 1/2 hours in traffic and were starving by the time we arrived.

We got our name on the wait list and were told the wait time would be 45min-1 hour but we could wait in the louge area and have drinks and appetizers. We opted to do the latter since we were all famished.

We approached the louge area and the waitress ask us to be seated. We chose a table to our liking so we could enjoy the view. One she would have to bus which she didn't appreciate.

The waitress took a while to clean the table (she was busy). She took our orders without writing anything down. She delivered our drinks 10- 15 min. later. She had forgotten my order and so my family told her I had the mussels appetizer which came with scallops as was printed on the menu. Needless to say 30 min. later the mussels arrived solo no scallops to be seen.

When this was brought to her attention she just said oh sorry and did nothing to resolve the issue. I ate the musssels which were good without complaining.

My daughter and husband ordered the Spinnaker burgers well done and they both came out medium, lots of red in the middle. They had to be sent back. Meanwhile the waitress had changed wait staff and was sitting down eating her lunch. The new waitress was very kind and friendly and did her best to serve us.

The first waitress was in a hurry, cranky and ready to get off duty. We were obviously cramping her style. She even snapped at another couple. We dd not feel welcome there by the wait staff or the hostess. It was a terrible dining experience, the worst I have ever had and I have been to a lot in my years. It's really too bad because we had an out of town guest and it was our first and last time at the Spinnaker. Cannot recommend to any one. Also another couple had a similar complaint. They said the wait staff was not used to large crowds and were very angry and cranky toward them as well. Very sad and disappointing.

05/10/11

Horrible service; will NOT return

by SGates33 at Citysearch

The first time I dined at Spinnaker, we had 7 people in our party and ordered drinks, food and desserts. The food and service was excellent. I returned approximately 2 months later and had a completely different experience. One member of our 5 person party did not drink alcohol so the rest of us abstained to be polite. From that point on, despite ordering appetizers and dinner (several people ordered the special), we were treated horribly by our servers. Each was extremely rude and made very rare appearances at our table.

During dinner I mentioned to the manager as well as two of our servers (three different servers appeared at different times throughout our meal) that we had a birthday in our party. Unfortunately our food was very mediocre this time so we all passed on dessert. When we informed the waiter of this, our dessert menus were immediately snatched away from our hands. The waiter then brought the check and said, very snidely, happy birthday, as he set the check on the table. At the table next to us, there was a big celebration with a free dessert for the person with the birthday. When I complained to the same manager that I had spoken to earlier, I was told that we had to purchase dessert in order to get a free birthday dessert. When I mentioned that he had not told me this before, the manager then offered a free dessert. I declined as our celebration had already been ruined.

In addition, my entire party was surprised to find that despite the minimum price tag of $20 per meal, the restaurant charged for soda refills.

On both occasions we had reservations and still waited at least a half an hour to be seated.

Obviously, no member of my party will be returning to this dreadful establishment and I would advise that others not waste their money there.

04/24/10

J'adore

by McQueen31 at Citysearch

I spent a great time with my friends.

For sure, we all go back there

• Pros: perfect
• Cons: any imperfection

08/04/08

We

by egjavier at Citysearch

waited for one hour. the staff were rude. When asked how much longer is the wait, angrily responded that we were already told there is no available table yet. Upon ordering, soem of us requested rice instead of potato with our order and the waitress rudely said they do not serve rice, only orzo. all orders came with rice anyway including the one who specifically requested for orzo. When asked to change that to orzo, she got mad and said the order was for rice. Food was mediocre, definite very expensive for the quality.

04/27/08

Wonderful view and food

by cuddle at Citysearch

Had dinner with my date and enjoyed every aspect of the restaurant. We were seated by a window facing San Francisco and saw the lights come on. Million dollar view! Staff was wonderful and very informative. I truly enjoyed the Petrale with macadamia nut crust. Shared the Strawberry Zabaglione dessert......tasted awesome. I would highly recommend this place. I thought it was a tourist trap but the maitre'd told us that they have a lot of bay area regulars.