Novato >Spa De Novato
Incredible Service, locals' favorite.
Owners Patty and Skip Tozzi are sought-after and eternally busy hair stylists. Their employees are competent and professional. Everybody in Novato knows them and knows how much they give back to the community.
They have won numerous awards for hair design. When I worked across the Bay, I used to go to Yosh in the City. Patty and Skip do a "Yosh" quality job for a reasonable price. It's worth a haircut with Skip just to get caught up on all the "local color" (-:
Tacky and unprofessional. We had problems w this salon from the beginning. From booking, adding 15% mandatory gratuity, requiring half down after I had already Pd the $100 deposit asked of me previously. The owner did work w me on certain things & they did get me an itinerary. My wax was good except the room was so cold that the wax was drying too fast. My husbands massage was good. All 13 women arrived staggered through the day. My MOH was first w the owner who scheduled her a mere 30 min for a wedding updo w no consult. MOH was unhappy & asked her to fix things...they exchanged words & the MOH left when the owner said to her "I am sorry you don't like it but I don't have time to fix it." The next group arrived & had the pleasure of listening to the staff (front desk $ owner) trash talking the MOH. It was like the stylists were only concerned with getting us in & out of there in 30 min. I was having a massage with nasal man, really hard to relax when someone is breathing through his nose like it was his last breath. I then went over to my body scrub (which she had never been trained to do, per the owner to co-worker) where I ended up with soaked clothes. The esthetician & I talked about how my bridal party liked MAC & it was an evening wedding so it needed to be dramatic. All I had seen was day makeup, she said "oh, well I don't wear make up in the day so to me that is evening make up." She also shared that she doesn't really do make up but she does have a license to. Their brochure offers a make up artist, she was definitely not that. I had to tell her to make the foundation darker because of the flash photography. Red circles on the apples of the checks for blush. Her selection of make up was a kit you get at Costco for Xmas. Thank goodness we're in the salon industry, we had to redo everyones make up & all except 1 girls hair. We got quantity not quality jobs, the owner was very unprofessional.
Bad service. I was there as part of a wedding party and I had an updo and a manicure. The woman who did my hair did a good job but was rude and abrasive - and she was the owner. Being from a service background I understand it is impossible to please everyone but at least pretend you are trying to please me. My manicure was fine but some of my friends that got their makeup done were truly ripped off. The makeup kit looked like one you would purchase from JCPenney and it seemed as if this may have been the first time the girl had ever done a makeup application. They basically had to start from scratch when they got back to the hotel - it was that bad. Also, when I left the staff began to talk SH** about me not realizing that their next clients were my friends. Totally unprofessional! The salon was asthetically pleasing but the service was below average.
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