Novato >Auto Dealers > Journey Ford Lincoln
6995 Redwood Blvd, Novato, CA | Directions 9494538.096216 -122.564493
Sat 10:00- 7:00PM
Service & Parts
closed Sat & Sun
I like going to this business, everybody is nice there and I am very pleased with them.
I am always completely satisfied with my service and experiences at Journey Ford. I love the attention and service I get at Journey Ford!
Service department has outstanding customer service skills. Spoke with Theresa to schedule appointment for brake repair. Tony handled my car efficiently and effectively. He even offered me a loaner since I had a friend drive me up from Sausalito. When I picked up my car the next day, they had washed the outside and it looked almost new. I would recommend Journey Ford for car repair. My Ford Fiesta was in excellent hands.
Check the YELP reviews on this place. Promises are given and never fulfilled.
Go some place else to buy a ford My boyfriend and I went to buy a c-max last week at Journey Ford and had the worst experience of our lives. After spending time without sales person we met with Paula who said she was the General Sales Manager. I cannot believe the “gay slurs” that came out of her mouth. You would think being in Marin County the dealership would be more “gay” friendly but they were not. I totally find it hardtop believe what came out of her mouth. I would recommend not going to that dealership, you would think they would be more understanding considering the dealerships owner.
I have been working with Fran for years and I really appreciate him.
My husband and I were thrilled with the service. My husband has talked about possibly trading his vehicle in for an F-150 V6.
The courtesy and communication of the service advisors couldn't have been better. I love my service advisor Fran! He is the best. I will continue to make the drive all the way from Fairfield to this business just because of him.
The people who work for this business are great, and I'll return to them again.
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