2829 Bridgeway, Sausalito, CA | Directions 94965-284037.868775 -122.503430
m-f 11 to 5:30, Sat 12-5
good times – I've been working with the owner for many years now. She has always been more than helpful with helping me find the right gifts to get. Even those times when I come in last minute she will usually help if she isn't too tied down herself . I've seen them in action with customers who try to ask to much, and let me say they definitely don't let others push them around and abuse them.
I can't say I've ever had a bad time with this business.
Bad Attitude, Even Worse Service – I recently had a disrespectful and negative experience with at Think Personal. I had a very sentimental charm to be engraved for my friend's 50th birthday. Concerned about the holiday weekend, I specifically asked the owner, who was helping me at the time, if it would be ready by Friday (before the 4th of July weekend) and she said yes. I emphasized that I would pick it up on Friday because we were flying out of the area on Saturday for the party where I would present my girlfriend with the gift. When I arrived at Think Personal Friday morning, there was a sign on the door indicating that the shop would be closed for the Independence Day holiday and not open again until Monday 5th. When I called on Tuesday (when we returned) to discuss the matter with the owner, instead of apologizing, she yelled at me and said that she deserved the day off. She indignantly then asked what I wanted her to do about it and sarcastically suggested that I not pay for the engraving. I accepted her offer but that did not come close to satisfying what turned out to be a very big disappointment - not being able to see the happiness on my best friend's face when she opened this very sentimental gift. So if you need something delivered by Think Personal on time for a very special event, think twice about taking your gift to Think Personal to be engraved. Also, don't expect to be told the truth about when you can pick it up and don't expect to be treated respectfully or professionally if the owner is manning the shop.
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