513 Francisco Blvd E, San Rafael, CA | Directions 9490137.967239 -122.516064
Sales: M-F 9-7 Sat 9-6 Sun 11-5
Service: M-F 7-6 Sat 8-5
I've been bringing my 1997 SC400 here for maybe two years and have always been happy w/ the way I've been treated. I used to take it to another dealer when I was working because it was more convenient to Vallejo, but I never felt particularly good about them. Then I discovered these guys were open for service on Saturdays and I switched to them. They're closer to my home and Alan and I have Marin lunch dates when my car's being serviced. My service adviser today and the first time I brought it in was Andy. He's been terrific. I've also been well treated by the two other service advisers I've dealt w/ on other occasions. I've never felt hustled or overcharged. We explored flushing the transmission several months ago and they advised against it. My car is ready when promised and they always wash it, so it looks gorgeous. The last couple of times I was here an older man, once an employee, the other time a customer, stopped by as I was picking it up to admire it and engage me in conversation about it. I love that.
I went in to have an ipod feature, otherwise known as the LexPod, installed. Because the installation was going to take more than two hours, the dealership gave me a loaner car which I wasn't expecting. And after the installation they washed my car which I have to admit it needed.
Also worth mentioning that in the courtesy lounge they had donuts and free wireless Internet access. Nice touches.
I could not be happier with my experience leasing my new RX350 from Lexus of Marin! Every person we dealt with was amazing and made us feel comfortable and informed. It really was the best we could have hoped for. I would recommend Lexus of Marin to anyone in the SF Bay Area looking for a Lexus.
I bought my '07 used IS 250 from Mitch Lader. I was very happy with the service. He was helpful and answered all of my questions. He was straightforward and easy to deal with. I would buy from them again.
The 5 stars are for my sales consultant, Tony, assisted by Sandy of internet sales, who helped me through the process of buying a new Lexus.
Tony really stood out from the lot as an honest, straight-shooting, tell-it-like-it-is kind of a nice guy. I went through the Costco car purchase which removed any haggling from the conversation. He made the rest of the process clear and pleasant.
I would go back to Tony in a heartbeat.
Jeff sold me a 2010 GX460 this week. I want to recommend him to anyone looking for a luxury SUV. He spent 2 hours with us on delivery teaching us how to use the features of the car. After I forgot to give the dealer something that belonged in my trade in, he drove an hour to Santa Rosa to pick it up that night and then spent another hour programming my complicated garage door opener after he arrived. He then showed me how to download Pandora internet radio to my blackberry so I could play it through the bluetooth feature on the new rig. Excellent service...hard to find these days.
I am a strong supporter and avid customer of the Lexus Team. Myself as well as everyone else i know has nothing but good things to say about the place. Service is always on top of everything...especially their tremendous team of hard working porters. Thier service advisors are extremely friendly and are able to and willing to help you with whatever you need. The service manager is excellent, and keeps the department running smoothly. Inside is phenominal. I feel like i am at home in my living room with the plasma screen with HD channels as well as countless amounts of refreshments and delicious muffins. The secretaries are very helpful as well as easy to look at. The Parts Boutique has much to offer from left blinker lights to tire screws to a wonderful apparel of jackets, sweaters and shirts. And last...sales is simply extraordinary and unexpectantly genuine.
Mitch is the internet sales manager. Shopped most of the dealers in the Bay Area and he was the most straightforward and easy to deal with. Gave me a great price up-front and kept to his word. The car was ready when I got there and it was perfect! Silver/Black IS250 with navigation. I love it! They even wash my car without an appointment whenever I am in the neighborhood. The general manager id Bill. He came out to thank me also. The people in finance were not pushy or slimy at all! Nice lounge with big screen tv too!Highly reccomend!
I just purchased a used vehicle from Lexus of Marin. The sales person was Tony Abizeid and he was wonderful in helping us with the car we wanted. He didn't try and sell us any other vehicles we didn't want. He and the other professionals there who handled our transaction were equally helpful, respectful and considerate. We love our New (to us) car and are completely happy with the transaction, including the competitive price. Thank you Tony and all the Lexus of Marin staff who helped!
i really wanted to write a good review because these guys went above and beyond what i ever would have received from any other auto dealer. i actually bought an 04 passat from them, not a lexus. my dad has always had wonderful experiences getting his car fixed here, so we called them on a whim and they just happened to have something in my price range. i had recently been in a very serious car accident that nearly killed me and completely totaled my car and i dreaded having to buy a new car because i knew i would never get anything satisfying in my price range. not only did they give me a better price than what other dealers listed for the same car with more miles, but they also made MANY costly repairs to the car free of charge. this was the first car i've bought, so i don't have much experience, but i think it went better then it would have anywhere else. i felt really good about my purchase and i felt that everyone who helped me was very sincere and genuine. hopefully one day i can come buy a lexus from them! :] and i love that my passat is swagged out with lexus stuff! haha
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