Festoon Salon
Berkeley, CA 94709
Phone: (510) 524-2953
- Cross Street:
- Rose Street
- Hours:
- Mon 10am-4pm, Tue-Sun 10am-8pm
Editorial Review for Festoon Salon – by Janet Haney
In Short
This educational salon offers chairs helmed by apprentice, junior and full stylists, with prices varying accordingly. The high ceilings and light wood floors give this corner salon a light and airy ambience. Customers come from all over the Bay Area for a cut, color, styling or treatments such as thermal reconditioning (hair straightening).
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
Know Before You GoSome stylists work out of both locations--be sure to ask.
The ExtrasThe salon also offers Red Flower candles and spa products.
User Reviews for Festoon Salon
07/20/2008 Posted by eck123
I've been getting my hair cut at Festoon on a recommendation from a friend living in the East Bay (I recently moved from SF over here). I went for a couple of hair cuts and was relatively happy with the service. I went on Friday to get a cut and the person cutting my hair didn't listen to what I wanted and I ended up leaving the salon not being happy with my hair. I wanted to tell her before I left but she already had another client waiting for her so I didn't feel like I could make that person wait any longer. I called the next day and mentioned to them that I wanted to come back in to get my cut fixed and the receptionist was very accommodating and fit me in right away. I went in and was able to get a cut that is more of what I wanted (although, it's not exactly - and I don't think I'm trying to get anything fancy, just a bob that doesn't look like it belongs on a soccer mom). I thought this "fix" was going to be complimentary (or at least, discounted) since it was actually an extension of the previous day's cut. I was shocked when I was charged for a full price cut on my way out. With tipping the stylists and paying for two haircuts, I've now invested $150 in a hair cut that I don't love. If I was planning on spending that much on a cut, I would have gone to a different salon. I will not (nor will any of the friends I've talk to about this) be going back to Festoon. We all think that they should have better customer service then that. I'm actually disappointed b/c overall I liked the salon.
Cons: terrible customer service
10/24/2007 Posted by laverhoff
The first time I went to Festoon's I thought the customer service was terrible but I got a really great haircut. I was left waiting for a half hour and no one checked in with me during that time to let me know what was going on. The front desk people were really rude to me when I checked in and while I waited. I went back for a second time and this time I was late. I called to say I would be late and they said everything was fine. After a really long, bad day I rushed over there and was looking forward to a nice haircut. However, when I got there, I was told I was too late (20 minutes) and would have to pay half price and reschedule or pay full price for a "dry cut". Again, the front desk people were VERY rude. I think that if you are going to leave people waiting, then you should at least accommodate people when they are late. I wished they would have told me my options when I called to say I'd be 15 minutes late instead of waiting to tell me when I got there. Had I known 15 minutes was the maximum time I could be late I would not have wasted my time, nor would I have sat there the first time waiting a half hour for them.
Pros: Parking
Cons: Bad customer service, bad value
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