Broadway Volkswagen
Oakland, CA 94612-3191
Phone: (510) 834-7711
User Reviews for Broadway Volkswagen
02/16/2007 Posted by lolita2233
I decided to try this dealership for my car's scheduled maintenance (usually go to Royal Motors) and when I got the car back, the trunk latch was broken. i know for a fact the latch was not broken when i dropped it off because when they first called to tell the extra work that had to be done, they never mentioned a broken latch. only after i had picked up the car did they say they had noticed the latch. they are obviously lying because the first thing one notices when they go in the car is that the trunk light's on. After trying for two days to talk to the manager (they said he was a the dentist, and later that he was on vacation!) they said they would fix it for $200. Be warned! these people have no scruples and are especially rude and patronizing if you are a woman.
01/27/2007 Posted by sulai22
I could never recommend Broadway VW to anyone. Purchased a 2003 Jetta in Sept. Have had nothing but service and major mechanical issues ever since. The worst part of it is the Service dept - they act like I should have expected this. One day when the water pump went out, my cell phone battery had also died. I asked to please use a phone to call a family member - they said No phone! I sttod staring at a full bank of phones. What? Just flat out rude. Communication is very poor from service dept - no phone calls, hard to reach them. Closed on Saturdays and evenings for pickups. I had a hard time getting registration paperwork and think there is something unethical about them - took me two months to get a refund check since I had to do my own paperwork - now the DMV is telling me they didn't file something correctly on their end. Hard to reach them - by phone, email, etc. They just don't respond to issues at all. Even calling VW North America didn't help. They actually suggested I take a partial trade in on the $20K car I bought and buy a new one three months later. And lose $9K. New cars may be safe since likelihood of issues is lower but I would go elsewhere.
Pros: Peter in Sales knows his VW ! Location is very convenient.
Cons: Service dept has poor follow through. No response on issues from management.
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